Membership Renewals & New Members 20078 – Frequently Asked Questions
8th June 2007 By Munster Rugby Supporters Club
FREQUENTLY ASKED QUESTIONS I TOOK OUT ASSOCIATE MEMBERSHIP OVER TWO WEEKS AGO AND AS YET HAVE NOT RECEIVED ANYTHING As advised on your confirmation screen at time of taking out membership, it is hoped that membership packs will commence dispatching at the end of August. With the number of membership packs to be dispatched, we ask for your patience with the processing. I DID NOT PURCHASE A SEASON TICKET AT TIME OF RENEWAL.CAN I PURCHASE IT LATER In previous seasons, Munster Rugby sold season tickets directly to the public but not at the discounted rates available to members of the supporters club.We do not know whether this will be repeated this season. If a member purchases directly from Munster Rugby (if available) at a later date, such information will not be attached to your membership for the purposes of priority for any Heineken tickets that may be available. Members can only purchase through the supporters club at time of taking out or renewing membership. Only such purchases will be attached to your membership details with regard to priority for any Heineken Cup/knock-out/international tickets that may become available. I WOULD LIKE TO CHANGE THE TYPE OF SEASON TICKET THAT I PURCHASED AT RENEWAL/JOINING Unfortunately, this is not possible through the Supporters Club webiste. The season ticket that you purchased will be recorded as attached to your membership number for the season I TOOK OUT NEW MEMBERSHIP INSTEAD OF RENEWING. CAN YOU CHANGE MY MEMBERSHIP NUMBER TO MY ORIGINAL NUMBER No. The only way to maintain your existing membership number is to renew your membership which you can do by logging in on the box on the right. CAN MY CHILD BECOME AN ASSOCIATE MEMBER Associate membership is open to people of 16 years and over only. WHEN CAN I RENEW OR PURCHASE MEMBERSHIP Full members can renew from 11th June to 10 July. Associate members can renew from 18th June to 17th July. New associate members can join from 21st June to 20th July. Membership of the USA Branch of the Supporters Club will hopefully be available from 18th June to end of September. I WAS A MEMBER IN 2005/6 BUT DID NOT RENEW IN 2005/6. CAN I RENEW USING THE MEMBERSHIP NUMBER THAT I HAD THEN No. Only current members can renew. Former members who wish to join will be classified as a new member and will be allocated a membership number next in line SHOULD I WAIT TO RENEW UNTIL I HAVE BEEN CONTACTED TO BECOME A FULL MEMBER In the event that some full members do not renew, those associate members who have renewed and at the top of the associate membership list (current lowest number not yet offered associate membership is 3156) will be contacted and offered full membership. This will not happen until August and such associate members will be aked to pay any difference in membership and to purchase a season ticket if they have not already done so. If you are an associate member who does not renew, you will not be contacted and offered full membership as you will no longer be a member at that time. MY NUMBER IS 7XXX. DOES THAT MEAN THAT THERE ARE 2,000 FULL MEMBERS AND 5,000 ASSOCIATE MEMBERS AHEAD OF ME No. There are 2,000 full members are their numbers go from 1 to 3,155. Members may not have renewed membership and junior members are also allocated numbers in the same numeric sequence. In 2006/7, there were close to 7,000 associate members. New associate members in 2007/8 will commence at number 13,193 LOG-IN INCORRECT Members are reminded that your pre-set password is in the format of letter number letter number, etc. There have been a number of mix-ups between 1, I, l, 0 and O. To avoid any possible confusion, we recommend that you copy and paste your password from the email into the log-in box. I DO NOT KNOW MY PASSWORD Press the link called Get Your Password in the log-in box to the right. When you enter your Membership Number and email address (both as they exist on our system), your password will be automatically sent to you. HOW DO I CHANGE MY PASSWORD TO SOMETHING THAT I WILL REMEMBER EASILY If you log in and press the UPDATE MY DETAILS tab, you will be able to change your password CAN YOU CONFIRM IF MY ORDER WAS PROCESSED Due to time constraints any request to Jennifer for such confirmation mat not be replied to promptly. You should receive a confirmation email after your transaction. If you do not receive a confirmation email, we suggest that you try to renew again . The system is programmed to allow only one renewal per member so if you can renew, you previous order has not been processed and if you cannot renew, you previous order has been processed. In the case of a new associate member, please contact Jennifer if you have not received your confirmation. To allow for verification of your request, please provide as much detail as possible
FREQUENTLY ASKED QUESTIONS I TOOK OUT ASSOCIATE MEMBERSHIP OVER TWO WEEKS AGO AND AS YET HAVE NOT RECEIVED ANYTHING As advised on your confirmation screen at time of taking out membership, it is hoped that membership packs will commence dispatching at the end of August. With the number of membership packs to be dispatched, we ask for your patience with the processing. I DID NOT PURCHASE A SEASON TICKET AT TIME OF RENEWAL.CAN I PURCHASE IT LATER In previous seasons, Munster Rugby sold season tickets directly to the public but not at the discounted rates available to members of the supporters club.We do not know whether this will be repeated this season. If a member purchases directly from Munster Rugby (if available) at a later date, such information will not be attached to your membership for the purposes of priority for any Heineken tickets that may be available. Members can only purchase through the supporters club at time of taking out or renewing membership. Only such purchases will be attached to your membership details with regard to priority for any Heineken Cup/knock-out/international tickets that may become available. I WOULD LIKE TO CHANGE THE TYPE OF SEASON TICKET THAT I PURCHASED AT RENEWAL/JOINING Unfortunately, this is not possible through the Supporters Club webiste. The season ticket that you purchased will be recorded as attached to your membership number for the season I TOOK OUT NEW MEMBERSHIP INSTEAD OF RENEWING. CAN YOU CHANGE MY MEMBERSHIP NUMBER TO MY ORIGINAL NUMBER No. The only way to maintain your existing membership number is to renew your membership which you can do by logging in on the box on the right. CAN MY CHILD BECOME AN ASSOCIATE MEMBER Associate membership is open to people of 16 years and over only. WHEN CAN I RENEW OR PURCHASE MEMBERSHIP Full members can renew from 11th June to 10 July. Associate members can renew from 18th June to 17th July. New associate members can join from 21st June to 20th July. Membership of the USA Branch of the Supporters Club will hopefully be available from 18th June to end of September. I WAS A MEMBER IN 2005/6 BUT DID NOT RENEW IN 2005/6. CAN I RENEW USING THE MEMBERSHIP NUMBER THAT I HAD THEN No. Only current members can renew. Former members who wish to join will be classified as a new member and will be allocated a membership number next in line SHOULD I WAIT TO RENEW UNTIL I HAVE BEEN CONTACTED TO BECOME A FULL MEMBER In the event that some full members do not renew, those associate members who have renewed and at the top of the associate membership list (current lowest number not yet offered associate membership is 3156) will be contacted and offered full membership. This will not happen until August and such associate members will be aked to pay any difference in membership and to purchase a season ticket if they have not already done so. If you are an associate member who does not renew, you will not be contacted and offered full membership as you will no longer be a member at that time. MY NUMBER IS 7XXX. DOES THAT MEAN THAT THERE ARE 2,000 FULL MEMBERS AND 5,000 ASSOCIATE MEMBERS AHEAD OF ME No. There are 2,000 full members are their numbers go from 1 to 3,155. Members may not have renewed membership and junior members are also allocated numbers in the same numeric sequence. In 2006/7, there were close to 7,000 associate members. New associate members in 2007/8 will commence at number 13,193 LOG-IN INCORRECT Members are reminded that your pre-set password is in the format of letter number letter number, etc. There have been a number of mix-ups between 1, I, l, 0 and O. To avoid any possible confusion, we recommend that you copy and paste your password from the email into the log-in box. I DO NOT KNOW MY PASSWORD Press the link called Get Your Password in the log-in box to the right. When you enter your Membership Number and email address (both as they exist on our system), your password will be automatically sent to you. HOW DO I CHANGE MY PASSWORD TO SOMETHING THAT I WILL REMEMBER EASILY If you log in and press the UPDATE MY DETAILS tab, you will be able to change your password CAN YOU CONFIRM IF MY ORDER WAS PROCESSED Due to time constraints any request to Jennifer for such confirmation mat not be replied to promptly. You should receive a confirmation email after your transaction. If you do not receive a confirmation email, we suggest that you try to renew again . The system is programmed to allow only one renewal per member so if you can renew, you previous order has not been processed and if you cannot renew, you previous order has been processed. In the case of a new associate member, please contact Jennifer if you have not received your confirmation. To allow for verification of your request, please provide as much detail as possible