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FAQs

FAQs

I DO NOT KNOW MY PASSWORD?

  • Press the link called Get Your Password in the log-in box to the top right. When you enter your Membership Number and email address (both as they exist on our system), your password will be automatically sent to you.

HOW DO I CHANGE MY PASSWORD TO SOMETHING THAT I WILL REMEMBER EASILY?

  • If you log in and press the UPDATE MY DETAILS tab, you will be able to change your password.

I NO LONGER HAVE ACCESS TO THE EMAIL ADDRESS ON THE DATABASE?

  • Please contact the MRSC office on 0818421103 or email mrsc@munsterrugby.ie
  • To allow for verification of your request, please provide as much detail as possible -membership number, address, contact telephone numbers, previous email address.
  • When verified, you will be advised of your password to allow you to log on the system where you can amend your personal details yourself

I HAVE MISLAID MY MEMBERSHIP CARD AND DO NOT KNOW MY NUMBER?

  • Please contact the MRSC office on 0818421103 or email mrsc@munsterrugby.ie.
  • To allow for verification of your request, please provide as much detail as possible -address, contact telephone numbers, email address.

I WAS A MEMBER IN 2022/23 BUT DID NOT RENEW IN 2023/24. CAN I RENEW USING THE MEMBERSHIP NUMBER THAT I HAD THEN?

  • No, only current members can renew. Former members who wish to join will be classified as a new member and will be allocated a membership number next in line.

MY TICKET DID NOT ARRIVE IN THE POST?

  • All tickets are e-tickets for season 24/25 and are available in your MRSC account to download or print at home. Your MRSC membership card which is not a ticket will be posted out to members who renewed before the 15th of August 2024 before the start of the season.

MY PASSWORD WILL NOT WORK FOR MY TICKET ACCOUNT?

  • Your membership details on this website and your Ticket Account are two separate databases.
  • The account number for both has generally been set as the same but unless you amended both passwords, the passwords will not be the same.
  • To avoid possible confusion, members may wish to amend either or both of the passwords.

HOW WILL I GET MY MEMBERSHIP GIFT?

  • Membership gifts will be posted out ahead of the new season.

HOW DO I REDEEM FREE JUNIOR TICKETS?

  • Full members will again be able to redeem two free Junior tickets for any URC fixture apart from Leinster or knockout fixtures on a game-by-game basis. To redeem your free Junior tickets, please log in to mrsc.ie select the match you are requesting, and the number required. You will need to use promo code JNRFREE. Once the promo code is successfully applied, select your free junior tickets, and continue to checkout as normal. If it is a seated ticket you hold, the seats immediately beside may not be available based on demand. Please note free junior tickets are subject to availability

HOW DO I GAIN ACCESS TO THE MRSC BAR?

  • Members will need to bring their MRSC membership card and a valid match ticket for entry. If you do not have your MRSC membership card, you can show the home page of your MRSC account from your phone.

WHAT’S BEST PRACTISE FOR DOWNLOADING TICKETS?

  • Supporters should download their tickets before they arrive at Thomond or Virgin Media Park. Read a guide on e-tickets here.

I AM NOT RECIEVING THE RED LETTER EMAIL?

  • Please email mrsc@munsterrugby.ie with your membership details and you will be added.

I DID NOT RECIEVE A DISCOUNT CODE FOR ACCESSMUNSTER.IE?

  • Please email accessmunster@munsterrugby.ie with your membership details and you will receive a code.

HOW DO I ENTER LOTTOS FOR INTERNATIONAL OR AWAY TICKETS?

  • All lottos can be entered via your MRSC account – details of when lottos are open will be emailed to each member.

HOW DO I USE MY LIFESTYLE SPORTS DISCOUNT?

  • MRSC members are entitled to a 10% discount on LSS product (some exclusions apply such as wearable technology) in store and online. For in-store a member must present their up to dateĀ  MRSC card and picture identification to avail of the discount. For your Lifestyle Sports online discount, all MRSC members who currently have a Lifestyle sports account should contact help@lifestylesports.com with their membership details to have their discount applied. If you do not currently have a Lifestyle Sports account, you will need to set one up and then contact help@lifestylesports.com with your MRSC membership number to have the discount applied.

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