Renewals – Frequently Asked Questions & Membership Packs
31st May 2006 By Munster Rugby Supporters Club
FREQUENTLY ASKED QUESTIONS I TOOK OUT ASSOCIATE MEMBERSHIP OVER TWO WEEKS AGO AND AS YET HAVE NOT RECEIVED ANYTHING As advised on your confirmation screen at time of taking out membership, it is hoped that membership packs will commence dispatching in the first week of July. With the number of membership packs to be dispatched, we ask for your patience with the processing. I DID NOT PURCHASE A SEASON TICKET AT TIME OF RENEWAL.CAN I PURCHASE IT LATER Last season Munster Rugby sold season tickets directly to the public but not at the discounted rates available to members of the supporters club.We do not know whether this will be repeated this season. If a member purchases directly from Munster Rugby (if available) at a later date, such information will not be attached to your membership for the purposes of priority for any Heineken tickets that may be available. Members can only purchase through the supporters club at time of taking out or renewing membership. Only such purchases will be attached to your membership details with regard to priority for any Heineken Cup tickets that may become available. I WOULD LIKE TO CHANGE THE TYPE OF SEASON TICKET THAT I PURCHASED AT RENEWAL/JOINING Unfortunately, this is not possible through the Supporters Club webiste. The season ticket that you purchased will be recorded as attached to your membership number for the season I TOOK OUT NEW MEMBERSHIP INSTEAD OF RENEWING. CAN YOU CHANGE MY MEMBERSHIP NUMBER TO MY ORIGINAL NUMBER No. The only way to maintain your existing membership number is to renew your membership which you can do by logging in on the box on the right. CAN MY CHILD BECOME AN ASSOCIATE MEMBER Associate membership is open to people of 16 years and over only. WHEN CAN I RENEW OR PURCHASE MEMBERSHIP Anytime within the month of June starting at midnight on Thursday 1 June I WAS A MEMBER IN 2004/5 BUT DID NOT RENEW IN 2005/6. CAN I RENEW USING THE MEMBERSHIP NUMBER THAT I HAD THEN No. Only current members can renew. Former members who wish to join will be classified as a new member and will be allocated a membership number next in line SHOULD I WAIT TO RENEW UNTIL I HAVE BEEN CONTACTED TO BECOME A FULL MEMBER In the event that some full members do not renew, those associate members who have renewed and at the top of the associate membership list (current lowest number not yet offered associate membership is 3111) will be contacted and offered full membership. This will not happen until mid-july and such associate members will be aked to pay any difference in membership and to purchase a season ticket if they have not already done so. If you are an associate member who does not renew, you will not be contacted and offered full membership as you will no longer be a member at that time. MY NUMBER IS 7XXX. DOES THAT MEAN THAT THERE ARE 2,000 FULL MEMBERS AND 5,000 ASSOCIATE MEMBERS AHEAD OF ME No. There are 2,000 full members are their numbers go from 1 to 3,110. Upto 31 May 2005 there were about 2,200 associate members whose numbers went from 3,060 to 6,298. {3,060 and others under 3,110 being an associate member who was offered and declined full membership last summer] Since 1 June, 2006, new associate members have been allocated numbers commencing at 7,185. LOG-IN INCORRECT Members are reminded that your pre-set password is in the format of letter number letter number, etc. There have been a number of mix-ups between 1, I, l, 0 and O. To avoid any possible confusion, we recommend that you copy and paste your password from the email into the log-in box. I DO NOT KNOW MY PASSWORD Press the link called Get Your Password in the log-in box to the right. When you enter your Membership Number and email address (both as they exist on our system), your password will be automatically sent to you. HOW DO I CHANGE MY PASSWORD TO SOMETHING THAT I WILL REMEMBER EASILY If you log in and press the UPDATE MY DETAILS tab, you will be able to change your password CAN YOU CONFIRM IF MY ORDER WAS PROCESSED Due to time constraints any request to Jennifer for such confirmation mat not be replied to promptly. You should receive a confirmation email after your transaction. If you do not receive a confirmation email, we suggest that you try to renew again . The system is programmed to allow only one renewal per member so if you can renew, you previous order has not been processed and if you cannot renew, you previous order has been processed. In the case of a new associate member, please contact Jennifer if you have not received your confirmation. To allow for verification of your request, please provide as much detail as possible
FREQUENTLY ASKED QUESTIONS I TOOK OUT ASSOCIATE MEMBERSHIP OVER TWO WEEKS AGO AND AS YET HAVE NOT RECEIVED ANYTHING As advised on your confirmation screen at time of taking out membership, it is hoped that membership packs will commence dispatching in the first week of July. With the number of membership packs to be dispatched, we ask for your patience with the processing. I DID NOT PURCHASE A SEASON TICKET AT TIME OF RENEWAL.CAN I PURCHASE IT LATER Last season Munster Rugby sold season tickets directly to the public but not at the discounted rates available to members of the supporters club.We do not know whether this will be repeated this season. If a member purchases directly from Munster Rugby (if available) at a later date, such information will not be attached to your membership for the purposes of priority for any Heineken tickets that may be available. Members can only purchase through the supporters club at time of taking out or renewing membership. Only such purchases will be attached to your membership details with regard to priority for any Heineken Cup tickets that may become available. I WOULD LIKE TO CHANGE THE TYPE OF SEASON TICKET THAT I PURCHASED AT RENEWAL/JOINING Unfortunately, this is not possible through the Supporters Club webiste. The season ticket that you purchased will be recorded as attached to your membership number for the season I TOOK OUT NEW MEMBERSHIP INSTEAD OF RENEWING. CAN YOU CHANGE MY MEMBERSHIP NUMBER TO MY ORIGINAL NUMBER No. The only way to maintain your existing membership number is to renew your membership which you can do by logging in on the box on the right. CAN MY CHILD BECOME AN ASSOCIATE MEMBER Associate membership is open to people of 16 years and over only. WHEN CAN I RENEW OR PURCHASE MEMBERSHIP Anytime within the month of June starting at midnight on Thursday 1 June I WAS A MEMBER IN 2004/5 BUT DID NOT RENEW IN 2005/6. CAN I RENEW USING THE MEMBERSHIP NUMBER THAT I HAD THEN No. Only current members can renew. Former members who wish to join will be classified as a new member and will be allocated a membership number next in line SHOULD I WAIT TO RENEW UNTIL I HAVE BEEN CONTACTED TO BECOME A FULL MEMBER In the event that some full members do not renew, those associate members who have renewed and at the top of the associate membership list (current lowest number not yet offered associate membership is 3111) will be contacted and offered full membership. This will not happen until mid-july and such associate members will be aked to pay any difference in membership and to purchase a season ticket if they have not already done so. If you are an associate member who does not renew, you will not be contacted and offered full membership as you will no longer be a member at that time. MY NUMBER IS 7XXX. DOES THAT MEAN THAT THERE ARE 2,000 FULL MEMBERS AND 5,000 ASSOCIATE MEMBERS AHEAD OF ME No. There are 2,000 full members are their numbers go from 1 to 3,110. Upto 31 May 2005 there were about 2,200 associate members whose numbers went from 3,060 to 6,298. {3,060 and others under 3,110 being an associate member who was offered and declined full membership last summer] Since 1 June, 2006, new associate members have been allocated numbers commencing at 7,185. LOG-IN INCORRECT Members are reminded that your pre-set password is in the format of letter number letter number, etc. There have been a number of mix-ups between 1, I, l, 0 and O. To avoid any possible confusion, we recommend that you copy and paste your password from the email into the log-in box. I DO NOT KNOW MY PASSWORD Press the link called Get Your Password in the log-in box to the right. When you enter your Membership Number and email address (both as they exist on our system), your password will be automatically sent to you. HOW DO I CHANGE MY PASSWORD TO SOMETHING THAT I WILL REMEMBER EASILY If you log in and press the UPDATE MY DETAILS tab, you will be able to change your password CAN YOU CONFIRM IF MY ORDER WAS PROCESSED Due to time constraints any request to Jennifer for such confirmation mat not be replied to promptly. You should receive a confirmation email after your transaction. If you do not receive a confirmation email, we suggest that you try to renew again . The system is programmed to allow only one renewal per member so if you can renew, you previous order has not been processed and if you cannot renew, you previous order has been processed. In the case of a new associate member, please contact Jennifer if you have not received your confirmation. To allow for verification of your request, please provide as much detail as possible